Online Policy
Forms of payment
The Steiff Online Shop currently accepts Visa, MasterCard, Discover, and American Express through our safe and secure payment processor, Adyen.
We also accept PayPal.
Credits and Balances Due
Any credits on your account with us will be refunded promptly. When issuing refunds, we will use the same payment method that was used when the order was placed. For example, if the order was paid by credit card, we will issue a refund to your credit card account.
Purchase Orders
Institutional purchase orders (military, government, schools, and universities) are not accepted at this time.
Backorders
You will be notified by email if your order cannot be shipped within a week of the time you place it. This is not applicable for items marked as pre-orders.
Canadian and International Orders
We will not falsify invoices or shipping labels under any circumstances. Check a product's shipping notes while you shop to learn of any possible shipping restrictions for particular products.
Steiff North America does not ship internationally outside of Canada.
Tax and Duty Fees: Your country may charge additional taxes or duties on your order when it enters your country. You are responsible for paying any additional charges.
Order Questions or Changes
If you have recently placed an order via the Steiff Online Store and need information about it or would like to change it, the fastest way to get immediate assistance is to contact us via email. Since we begin processing your order immediately after we receive it, changes or modifications to your order may not be possible.
You can contact us via email at usa.service@steiff.com or you can search our FAQ's here.
Limits of Responsibility
We accept no responsibility for user-initiated damage and/or loss of parts incurred during the operation or use of the product(s).
Price and/or Description Changes
All prices, pictures, and descriptions on this site are subject to change. We maintain no responsibility for inadvertent errors. Please contact us within 30 days regarding price or promotion discrepancies. When you place an order with us, you agree to the price and terms indicated on our website at the time of purchase. Price differences related to future or past prices in our store are not refundable.
Ordering Information
If you are unable to place your order online, please contact Steiff North America, Inc. via email at usa.service@steiff.com. Please include your name, phone number, the items you wish to purchase, and the best time to reach you. We will do our best to call back within the requested timeframe provided.
Sales Tax
Tax may be applied to your order depending on your shipping address. Sales tax may be applied to shipping and handling charges.
Preferred Shipping Method
To get your order to you as quickly as possible, we may need to split it into multiple shipments. No additional shipping fee is applied to a split package.
Shipping and Handling Charges
Shipping and handling charges will be calculated and displayed to you during the checkout process.